Unfortunately, chances are that you are not in our immediate delivery area. Please give us a call, and we can give you a quote on an extended mileage delivery.
Please make sure your event space is large enough to accommodate the inflatable (dimensions are listed under more info). Please make sure there are no obstructions (ex: low hanging power lines) above the set-up site as well.
Check to make sure you have power within 50' of the set up space, and if renting a water unit, water hook-up and water hose long enough to reach the set-up location.
Check to make sure you have power within 50' of the set up space, and if renting a water unit, water hook-up and water hose long enough to reach the set-up location.
For the best experience possible, we recommend that you treat your yard for fire ants (we recommend Instant Grits!) a few days before your event, and then cutting the grass the day before. For our Party Hoppers with fur babies, we recommend you clean up after your four-legged family members prior to our arrival.
***Palmetto Party Hoppers does reserve the right to refuse to set up at any location that it feels will be unsafe or unsanitary to do so.***
***Palmetto Party Hoppers does reserve the right to refuse to set up at any location that it feels will be unsafe or unsanitary to do so.***
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
South Carolina's weather can always be a factor when scheduling your next bounce house rental. So here at Palmetto Party Hoppers, we make it a point to have an extremely fair weather policy for all of our Summerville bounce house rental customers. Cancel any time before we arrive due to poor weather and a receive a rain check that can be applied towards a future Bounce house rental. The rain check is good for up to one year! Please note: this policy only applies to bounce houses and other inflatables. If you have any more questions please feel free to call or visit our FAQ page.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Please check out our policies page for details.
Yes all orders require a $50 Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
